Shipping policy
Shipping Policy
Thank you for shopping with Ummah Kingdom™. We are based in Australia and currently ship to selected international destinations.
All prices are displayed in Australian Dollars (AUD). If you're purchasing from outside Australia, your bank or payment provider may convert the amount to your local currency.
Processing Time
All orders are processed within 1–5 Australian business days (Monday–Friday, excluding Australian public holidays). You will receive a confirmation email once your order has been dispatched.
Australia
Orders within Australia are sent using Australia Post. Estimated delivery is 3–7 business days after dispatch.
International Shipping
We currently ship to selected international destinations. Available countries and shipping rates are displayed at checkout.
Estimated delivery times vary depending on the destination and shipping service selected. All delivery timeframes are estimates only and are not guaranteed.
International deliveries may experience delays due to customs processing, postal network disruptions, public holidays, weather, or other circumstances outside our control.
Tracking
Where tracking is included with your shipping service, tracking information will be provided after your order has been dispatched.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or other import charges upon arrival in the destination country. Any applicable charges are the responsibility of the customer.
Ummah Kingdom™ is not responsible for delays caused by customs processing.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and correct before placing your order. Ummah Kingdom™ is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us through our Contact page, and we will assist you in checking the shipment with the relevant postal service.