Refund policy

Return and Refund Policy

Thank you for shopping with Ummah Kingdom™. As we sell physical printed products, please read our Return and Refund Policy before completing your purchase.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible through our contact form and provide:

A photo of the damaged, faulty or incorrect item
A photo of the original packaging
Your order details

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a replacement, refund or other remedy depending on the circumstances.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Change of Mind

We do not accept returns or provide refunds simply for change of mind.

Please review your order carefully before completing your purchase.

This does not affect any rights or remedies you may have under the Australian Consumer Law.

Lost Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in investigating the shipment with the relevant postal service.

If the parcel is confirmed as lost, we will provide an appropriate resolution.

Customs Refusals

International customers are responsible for any applicable customs duties, taxes or import charges.

If an international parcel is returned to us because applicable customs or import charges were not paid, any refund will be assessed once the parcel has been returned to us. Original shipping costs and applicable return shipping costs may be deducted where permitted by law.

Assessment of Claims

Ummah Kingdom™ reserves the right to assess all return, refund, replacement and damage claims before providing a remedy.

A claim may be declined where there is a reasonable basis to do so, including where the issue resulted from customer misuse or damage after delivery, where the claim relates solely to a change of mind, or where the information provided does not reasonably support the claim.

Where a claim is declined, we will provide the customer with the reason for our decision.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.